Customer Success Manager

About the Role

CipherHealth is an award-winning software company committed to enhancing care coordination and outcomes across the healthcare continuum. Since 2009, CipherHealth�s automated, scalable platform has empowered healthcare organizations to engage patients and care teams at every touchpoint, streamlining workflows and improving experiences.

As a Customer Success Manager, you'll serve as a strategic partner to health system executives and clinical leaders, helping them achieve measurable outcomes through CipherHealth's care coordination platform. You will lead high-stakes conversations that connect technology to clinical, operational, and financial impact�ultimately driving retention and expansion of customer partnerships.

Key Responsibilities:

• Drive retention and expansion across your portfolio by building trusted relationships with executive and clinical staff.
• Leverage AI tools and insights to influence decision-making at the executive and senior system-level.
• Connect technology solutions to clinical, operational, and financial outcomes.
• Navigate ambiguity and proactively identify opportunities to drive long-term success for customers.

Required Skills