Triage Paralegal

About the Role

General Legal (YC26) is looking for a sharp, legally-fluent Triage Paralegal to join our fast-growing, technology-driven legal team. As a Triage Paralegal, you will serve as the critical first line of assessment for incoming legal matters, ensuring that every case is evaluated with precision and urgency. You will bridge the gap between initial client contact and legal strategy, utilizing your deep understanding of legal terminology and procedural requirements to categorize risks and prioritize workflows. This is a remote-first position designed for a high-energy professional who thrives in a fast-paced environment and possesses the analytical rigor to handle a high volume of diverse legal inquiries.

• Conduct comprehensive initial assessments of incoming legal inquiries to determine urgency, complexity, and practice area alignment.
• Identify potential legal conflicts and perform preliminary due diligence on new matters to ensure compliance with firm standards.
• Synthesize complex factual patterns into concise summaries for attorney review, highlighting critical deadlines and high-risk issues.
• Maintain and optimize intake workflows within the firm’s Case Management System (CMS) to ensure seamless hand-offs to specialized legal teams.
• Act as a primary liaison between prospective clients and internal stakeholders, providing professional and empathetic communication throughout the intake process.
• Monitor and manage high-volume communication channels, including email, legal portals, and internal ticketing systems, to maintain strict response-time SLAs.
• Assist in the development and refinement of triage protocols and decision trees to improve organizational efficiency.

• Minimum of 3–5 years of experience as a paralegal or legal assistant, preferably within a high-volume litigation or corporate environment.
• Strong command of legal terminology across multiple practice areas and a firm understanding of the litigation lifecycle.
• Proven ability to exercise sound judgment under pressure and make rapid, informed decisions regarding case prioritization.
• Exceptional written and verbal communication skills, with the ability to translate complex legal concepts for non-expert audiences.
• High proficiency with legal technology stacks, including Clio, MyCase, or similar CMS platforms, as well as modern productivity tools like Slack and G-Suite.
• Demonstrated organizational skills and a meticulous eye for detail in documentation and data entry.
• Professional certification from an ABA-approved paralegal program or a Bachelor’s degree in a related field is highly preferred.

• Competitive annual salary ranging from $80,000 to $100,000 based on experience and expertise.
• Fully remote work environment providing flexibility and a modern approach to work-life balance.
• Comprehensive health, dental, and vision insurance packages.
• Generous Paid Time Off (PTO) policy and paid company holidays.
• 401(k) retirement plan with company matching contributions.
• Opportunities for professional development and career advancement within a venture-backed (YC26) legal tech innovator.
• Home office stipend to ensure you have the best tools and environment to succeed.

Required Skills